AI workflow automation
AI workflow automation with n8n, Make, Zapier or Power Automate, or custom code where needed. Connect your systems so work moves without anyone retyping it.
Custom AI agents that finish the work.
An AI agent works out its own steps to reach a goal. It looks things up, uses your software, and keeps going until the job is done or it needs a person. We build agents for sales, support, finance and operations, connected to the systems you already use.
What our AI agents do
- Research a company and brief a rep before the call
- Rebook failed deliveries and tell the customer
- Answer IT requests and reset access
- Compare supplier quotes and recommend one
- Pull figures from several systems into one report
- Work through a backlog of tickets or records
- Watch a mailbox and act on what arrives
- Update your CRM, ERP or spreadsheet as they go
One failed delivery, start to finish
- Comes in
- A courier marks an order undelivered at 4 pm.
- The software
- The agent reads the order, checks stock and the customer’s history, and works out whether to reship or refund under your policy.
- Who checks
- A reship goes ahead on its own. A refund above your limit waits for a person.
- Ends up
- The order is rebooked, the customer has a message, and every step is on record.
Example
You may not need an agent, and we’ll say so
An agent earns its cost when the steps change from case to case and someone has to look things up before deciding. Handling exceptions is the usual example, along with research and anything that crosses several systems.
When the steps are the same every time, fixed workflow automation costs less and breaks less often. The written answer you get after the first call says which one your job needs.
What we need from you
- The goal, in one sentence
- Access to the systems it should use
- What it may do alone, and what needs a person
- Twenty or thirty past cases, including awkward ones
What decides the cost
- How many systems it has to use
- How many steps a typical case takes
- How many cases it handles a month
- How much checking you want at the start
The first conversation and a written answer are free. Then we test it on your own past work, for a fixed price, against a pass mark we agree first.
Questions about AI agents
What is an AI agent?
Software that is given a goal and works out its own steps, using the tools you allow, until the work is done. It differs from a chatbot, which only answers, and from a fixed workflow, which always takes the same steps.
Is it safe to let an AI agent act on its own?
You decide how far it goes. Every agent starts by drafting for a person to approve, and earns more freedom job by job, once you’ve seen its record. It can’t take an action you haven’t allowed.
Which AI models do you use?
Whichever suits the job: OpenAI, Claude, Gemini or an open model on your own servers. We can change it when a better one comes out, so you aren’t tied to one supplier.
Do you build agentic AI for larger companies?
Yes. Agentic AI is the wider term for this work. For larger teams we add single sign-on, audit records and approval steps, and we work with your security reviewers.
Tell us what you’d hand over first.
A few lines is enough. An engineer reads it, and you get a written answer on whether it fits and what we’d test.