WhatsApp AI chatbots
WhatsApp AI chatbots that answer questions, take orders, send payment links and book appointments in your customer’s language, with handover to your team.
AI customer support that resolves tickets and drafts replies.
We build AI support agents that answer routine questions from your own documents, look up orders, sort tickets and draft replies for your team. They work inside Freshdesk, Zendesk or Intercom, and on WhatsApp, email and website chat.
What our support agents handle
- Answer routine questions from your help documents
- Look up orders, refunds and delivery status
- Sort tickets by topic and urgency
- Draft replies for your team to check
- Send each ticket to the right person
- Handle refunds and complaints under your policy
- Reply in the customer’s language
- Summarise a long thread before someone picks it up
One ticket, start to finish
- Comes in
- An email arrives: “Where is my order? I was told Tuesday.”
- The software
- It finds the order, checks with the courier, and writes a reply with the current delivery date.
- Who checks
- Routine status replies go out on their own. Anything angry or unusual goes to your team with a summary and a draft.
- Ends up
- The ticket is answered and closed, and your report shows what people keep asking about.
Example
Start with the questions you answer every day
Pull last month’s tickets and most of them will come down to a short list of questions. We start there, since that’s where the most time goes and where mistakes cost the least.
Your team then spends its day on the cases that need a person. You choose which topics the agent handles alone, and you can change that whenever you like.
What we need from you
- An export of past tickets
- Your help documents and policies
- Access to your helpdesk and order system
- Rules for what must always go to a person
What decides the cost
- Tickets a month
- How many channels it covers
- Whether it only answers, or also changes records
- How many languages it handles
The first conversation and a written answer are free. Then we test it on your own past work, for a fixed price, against a pass mark we agree first.
Questions about AI customer support
Will it make things up?
It answers from the documents you approve, and says so when it can’t find an answer. It can still get things wrong, so we test it on your past tickets first, and you decide which topics it handles alone.
Do we have to change our helpdesk?
No. It works inside Freshdesk, Zendesk, Intercom or whatever you use, and your team keeps working where they do today.
Can it handle refunds?
Yes, within limits you set. Small refunds can go through on their own, and anything above your limit waits for a person to approve.
Tell us what you’d hand over first.
A few lines is enough. An engineer reads it, and you get a written answer on whether it fits and what we’d test.