AI customer support
AI support agents that answer routine questions from your own documents, look up orders, sort tickets and draft replies inside Freshdesk, Zendesk or Intercom.
Chat with your documents: AI assistants for your company’s knowledge.
The answer to most questions already sits somewhere in your Drive, SharePoint, Notion or policy PDFs. We build assistants that find the right paragraph, answer in plain words and show where the answer came from, keeping to what each person is allowed to see.
What our knowledge assistants do
- Answer staff questions from policies and SOPs
- Search across Drive, SharePoint, Notion and Confluence
- Help new joiners find what they need
- Answer customers from your help documents
- Compare contracts or versions of a document
- Give sales the right price or spec during a call
- Work in Teams, Slack, WhatsApp or on your website
One question, start to finish
- Comes in
- A manager asks in Teams: “How many days’ notice for contract staff?”
- The software
- It finds the clause in the HR policy and the latest circular, and writes a short answer.
- Who checks
- Every answer shows the document and paragraph. If nothing matches, it says so.
- Ends up
- The manager has an answer in seconds, and HR can see which questions keep coming up.
Example
What ChatGPT alone can’t do here
ChatGPT doesn’t know your files, and pasting them in gives you no control over who sees what. Two people can also get two different answers, with no way to check either.
An assistant built on your own documents answers from the current version, shows its source, and follows the access rules you already have. When a policy changes, the answers change with it.
What we need from you
- Where your documents live
- Who may see what
- Twenty questions people ask
- Where people should ask: Teams, Slack, WhatsApp or the web
What decides the cost
- How many documents there are, and how messy they are
- How many sources it searches
- Access rules it has to follow
- How many people use it
The first conversation and a written answer are free. Then we test it on your own past work, for a fixed price, against a pass mark we agree first.
Questions about chat with your documents
What is RAG?
Retrieval-augmented generation. The software first looks up the relevant passages in your documents, then writes an answer from them. It’s the method behind most chat-with-your-documents tools, including the ones we build.
Will people see documents they shouldn’t?
No. The assistant keeps to each person’s existing access, so it won’t quote a file they can’t already open.
Can it stay on our own servers?
Yes. Where documents can’t leave your systems, the AI runs on your cloud account or your own servers.
Tell us what you’d hand over first.
A few lines is enough. An engineer reads it, and you get a written answer on whether it fits and what we’d test.